Pricing & Packages

Signature Hospitality Operation Plans For Hotels, STR's, Airbnb's, and Resorts

Driven by expertise and personalized service, we're here to guide you towards consistent operational success every step of the way.

SHARED SUPPORT

This model is designed for maximum cost-effectiveness and 24/7 availability. Your properties are handled by a large pool of Deskline agents who work for several clients simultaneously. This system is cheaper because you are sharing the labor costs, ensuring efficient service and speed. However, because agents rotate based on demand, the service focuses primarily on efficiency over deep personalization, providing the essential support needed to run operations.

DEDICATED SUPPORT

This model provides the highest level of exclusive service. You are assigned a specific team of agents and a Team Leader whose only job is to manage your properties. This team develops deep knowledge of your brand and unique systems. While this model costs more, it guarantees the fastest possible response times and superior quality, brand consistency, and long-term
continuity because the entire team is completely reserved for your business.

Shared Support
Dedicated Support

ESSESENTIAL PLAN

$1,500/m

  • 24/7 Around-the-clock Support

  • Up to 30 Rooms for Hotels

  • Up to 30 Rental Properties / Listings for STR's , Vacation Rentals, and Airbnb

  • Shared Assigned Team Leader

  • Average Response Time: 3–5 minutes

  • What’s Included (Shared Guest Support):

    • 24/7 guest communication

    • Internal communication with your staff (Slack, email, etc.)

    • OTA 24/7 Answering messaging and email.

    • Bookings, modifications, cancellations

    • Handling of new bookings, modifications, and cancellations.

    • Answering all general guest inquiries (parking, check-in time, rules, etc.)

    • Sending pre-arrival messages to guests.

    • Daily end-of-shift summary report.

PRO PLAN

$3,500/m

  • 24/7 Around-the-clock Support

  • Up to 50 Rooms for Hotels

  • Up to 50 Rental Properties / Listings for STR's , Vacation Rentals, and Airbnb

  • Voice (Phone Calls)

  • Shared Assigned Team Leader

  • Answering DM's across all social platforms (Facebook, WhatsApp, Instagram and etc.)

  • Average Response Time: 1–3 minutes

  • What’s Included (Shared Guest Support):

    • Everything in Essential Inclusion

    • Managing PMS / OTA Listings

    • Guest satisfaction check-ins & check-out

    • Monthly performance report

    • Complaint triage and resolution

    • Proactive guest satisfaction surveys

    • Monthly performance and insight reports

    • Represent your brand voice

    • Still guest-facing only

AGENCY PLAN

$6,500/m

  • 24/7 Around-the-clock Support

  • Up to 150 Rooms for Hotels

  • Up to 150 Rental Properties / Listings for STR's , Vacation Rentals, and Airbnb

  • Voice (Phone Calls)

  • Dedicated Assigned Team Leader

  • Dedicated Quality Assurance (QA) Oversight

  • Answering DM's across all social platforms (Facebook, WhatsApp, Instagram and etc.)

  • Average Response Time: 30–60 seconds

  • What’s Included (Shared Guest Support):

    • Everything in Pro Inclusion

    • Check-in & check-out oversight

    • Issue/complaint and retention follow-ups

    • Full PMS/CRM Integration

    • Vendor coordination (cleaning, maintenance, etc.)

    • Custom SOP development

ESSESNTIAL PLAN

$1,500/m

  • 8 Hours Full Guest Support

  • Up to 30 Rooms for Hotels

  • Up to 30 Rental Properties / Listings for STR's , Vacation Rentals, and Airbnb

  • Shared Assigned Team Leader

  • High Response Priority

  • What’s Included (Dedicated Guest Support):

    • Internal communication with your staff (Slack, email, etc.)

    • OTA Answering messaging and email.

    • Bookings, modifications, cancellations

    • Handling of new bookings, modifications, and cancellations.

    • Answering all general guest inquiries (parking, check-in time, rules, etc.)

    • Sending pre-arrival messages to guests.

    • Daily end-of-shift summary report.

PRO PLAN

$3,500/m

  • 12 Hours Full Guest Support

  • Up to 50 Rooms for Hotels

  • Up to 50 Rental Properties / Listings for STR's , Vacation Rentals, and Airbnb

  • Voice (Phone Calls)

  • Shared Assigned Team Leader

  • High Response Priority

  • Answering DM's across all social platforms (Facebook, WhatsApp, Instagram and etc.)

  • What’s Included (Dedicated Guest Support):

    • Everything in Essential Inclusion

    • Managing PMS / OTA Listings

    • Guest satisfaction check-ins & check-out

    • Monthly performance report

    • Complaint triage and resolution

    • Proactive guest satisfaction surveys

    • Monthly performance and insight reports

    • Represent your brand voice

    • Still guest-facing only

AGENCY PLAN

$6,500/m

  • 12 Hours Full Guest Support

  • Up to 150 Rooms for Hotels

  • Up to 150 Rental Properties / Listings for STR's , Vacation Rentals, and Airbnb

  • Voice (Phone Calls)

  • Dedicated Assigned Team Leader

  • Dedicated Quality Assurance (QA) Oversight

  • High Response Priority

  • Answering DM's across all social platforms (Facebook, WhatsApp, Instagram and etc.)

  • What’s Included (Dedicated Guest Support):

    • Everything in Pro Inclusion

    • Check-in & check-out oversight

    • Issue/complaint and retention follow-ups

    • Voice (Phone Calls)

    • Full PMS/CRM integration

    • Vendor coordination (cleaning, maintenance, etc.)

    • Custom SOP development

ENTERPRISE PLAN

Fully Dedicated Support Team

  • 24/7 Around-the-Clock Dedicated Support

  • Fully Customized Operational Support Model

  • Tailored Team Structure (Specialists / Supervisors / Multi-Role)

  • Scalable Workforce For High-Volume Operations

  • Confidential Enterprise-Level Processes

  • Multi-Channel Guest Communication (Text, Email, Chat, Phone)

  • Dedicated Senior Team Leader as Your Single Point of Contact

  • Advanced Reporting & Analytics Framework

“Every guest message
is an opportunity.

Don’t miss one.”

COMPANY

LEGAL

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