Terms and Privacy

TERMS OF SERVICE

Last Updated: November 2025

Welcome to Deskline 24/7 / Relay Task. By using our website and services, you agree to follow these rules.

1. Acceptance of Terms

By accessing this website or using our Chatbot, you agree to these Terms and Conditions. If you do not agree, please stop using our site immediately.

2. Chatbot Usage & Rules

Our chatbot is designed to help you with hospitality and operational inquiries.

Accuracy: While we try to provide perfect info, the chatbot may sometimes make mistakes. Always confirm final pricing and service details with a human agent

No Professional Advice: Information from the chatbot is for general help only and is not official legal or financial advice.

Prohibited Use: You may not use the chatbot to send spam, viruses, or offensive language.

Recording: You acknowledge that all chatbot conversations are recorded for quality and training purposes.

3. Service Limitations

The Trial: Our 7-Day Risk-Free Trial is for testing our service quality. We can stop a trial at any time if our rules are broken.

Property Limits: Each plan has a maximum number of rooms or listings. If you exceed these, you must upgrade your plan.

4. Intellectual Property

All content on this site, including the text, logos, and chatbot logic, belongs to Deskline 24/7 and Relay Task. You may not copy or use our content without our written permission.

5. Limitation of Liability

Deskline 24/7 / Relay Task is not responsible for any losses or damages that happen while using our website or chatbot. We provide everything "as is" without any guarantees.

6. Privacy & Security

We use secure systems to protect your data, but you are responsible for keeping your own account info safe. Please see our Privacy Policy for more details.

7. Changes to Terms

We may change these rules at any time. We will post the new version on this page. By continuing to use our site, you agree to the new rules.

8. Contact Us

If you have questions about these Terms, please email us: [email protected].

PRIVACY POLICY

Last Updated: November 2025

Deskline 24/7 / Relay Task (“we,” “us,” or “our”) values your privacy. This policy explains how we collect, use, and protect your information.

1. Information We Collect

We may collect the following when you use our website, interact with our chatbot, or submit a form:

Name

Email address

Phone number

Business details and property count

Service interests

Chatbot conversation history and voluntarily provided messaging data.

2. Chatbot Privacy Acknowledgement

We value the privacy of every user who interacts with our chatbot.

Purpose: Conversations are recorded only to help answer your questions and improve our service.

Confidentiality: All chat data is treated as private and is not shared with outside parties for marketing.

Automated Processing: Our chatbot may use automated systems to categorize your request and connect you to the right human agent.

3. Suggested Advanced Privacy Protections

To further protect your users, we recommend the following:

Data Encryption: All messages sent through our chatbot and website are encrypted using industry-standard tools.

Access Control: Only authorized staff members with specific security training can view your conversation logs.

Safe Environment: We operate from a secure, office-based environment to ensure no unauthorized person sees your data.

No Sensitive Data: We never ask for passwords or credit card numbers through our chatbot conversations.

4. How We Use Your Information

Your information may be used to:

Contact you regarding your inquiry

Provide service recommendations

Improve our customer experience

Send updates, resources, or newsletters (only if you consent)

Manage bookings or follow-up messages

5. Sharing of Information

We do not sell or trade your information. We may share data only with:

Internal team members

Essential service providers (CRM, email, automation tools)

Partners involved in delivering your requested service

6. Your Rights

You may request to:

Update your information

Unsubscribe from communications

Delete your data from our system

Request a transcript of your chatbot interactions.

Simply contact us at: [email protected]

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